mb33's Privacy Policy
mb33 treats the protection of your personal information as its highest priority. This policy describes in detail how we collect, use, and store information.
mb33 ("we", "our") operates a safe and reliable online gaming platform for players in Bangladesh. When you use the mb33 website (https://mb33.cam), you agree to the terms described in this privacy policy. This policy clarifies our commitment to the collection, processing, storage, and protection of your personal information. We encourage you to read this policy carefully. For any questions, please contact our support team.
1. Information We Collect
Registration and Account Information
When you create an account at mb33, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and preferred username
- Mobile number (for account verification and security)
- Residential address and nationality
- National ID card or passport details (as part of the KYC process)
Financial and Payment Information
To ensure secure financial transactions, we collect:
- bKash, Nagad, Rocket or bank account details
- Deposit and withdrawal history
- Transaction amounts and dates
- Documents required for financial verification
Important: We do not store any full card numbers or banking passwords. All financial information is secured through SSL encryption.
Technical and Usage Information
To improve your experience, we automatically collect:
- IP address and device identifier
- Browser type and operating system
- Site access times and session information
- Information collected from cookies and web beacons
- Game play history and preferences
2. Purpose of Data Use
Account Management
We use your information to create, verify, and manage your mb33 account. This includes age verification (21+), identity confirmation, and maintaining account security. Documents are verified as part of the KYC (Know Your Customer) process.
Fraud Prevention
To keep our platform secure and protect the interests of all players, we detect and prevent suspicious activity. Information is analysed to comply with Anti-Money Laundering (AML) regulations.
Processing Financial Transactions
Your information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳300 and withdrawals are generally completed within 1 hour.
Customer Support
Your account information and communication history are used to provide our 24/7 Bengali live chat support. This helps us resolve your issues quickly and effectively.
Service Improvement
By analysing your gaming preferences and behaviour, we continually improve our platform and gaming experience. This helps us provide more relevant content to you.
Bonuses and Promotional Offers
Your information is used to deliver the welcome bonus (200% on first deposit up to ৳20,000), VIP rewards, and other promotional offers to you. You may opt out of these communications at any time.
3. Information Sharing and Disclosure
Sharing Information with Third Parties
mb33 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Minimum necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
- Technology service providers: Operational information is shared with trusted technology partners for platform operation, who adhere to our privacy standards.
- Legal obligations: Information may be disclosed to relevant authorities under a court order or applicable legal process.
- Fraud prevention agencies: We may cooperate with recognised agencies to prevent fraud and money laundering.
Commitment to Non-Disclosure
Except in the cases mentioned above, mb33 does not disclose your information to any advertisers, marketing agencies, or unauthorised third parties. Our agreements with every third party include strict confidentiality provisions.
4. Data Security Measures
SSL Encryption
Every data transfer on our platform is protected by industry-standard SSL (Secure Socket Layer) encryption. This ensures that your sensitive information remains fully protected while travelling over the internet.
Secure Servers
Your information is stored in secure data centres. Only authorised personnel can access your information within the limits of their required duties. All access is logged and regularly monitored.
Two-Factor Authentication
Two-Factor Authentication is provided to protect your account. This prevents unauthorised access and gives your account an extra layer of security.
Regular Security Audits
Our security team regularly tests the platform for vulnerabilities and applies the latest security technologies. We work proactively to detect and address any potential threats.
5. Cookie Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored on your browser or device. mb33 uses cookies for the following purposes:
- Essential cookies: These cookies are necessary to maintain your login session and ensure core functionality.
- Functional cookies: Used to save your language preferences, gaming settings, and other personalised experience settings.
- Analytics cookies: Used to collect site usage statistics and improve service quality.
- Security cookies: Help prevent fraud and unauthorised access.
You can disable non-essential cookies by changing your browser settings. However, doing so may limit some functionality of the platform.
6. Your Rights
Right to Access Information
You have the right to view all personal information that mb33 holds about you. Upon request, we will provide you with a complete copy of your information.
Right to Correct Information
If your information is incomplete or incorrect, you can correct it. You can update your information at any time through your account settings or through the support team.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.
Right to Object to Processing
You may object to marketing communications or specific data processing. We respect your preferences and provide the option to stop unnecessary communications.
How to Exercise Your Rights
To exercise any of your rights, contact us via our 24/7 Bengali live chat or by emailing [email protected]. We will process your request as quickly as possible and provide assistance at no extra charge.
7. Data Retention Period
How Long Information Is Kept
We retain your information only for as long as necessary to fulfil the required purpose. The general policy is as follows:
- Active account information: For the duration the account is active and for a specified period after closure in accordance with applicable law.
- Financial transaction records: Retained for the minimum number of years required under financial regulations.
- Communication records: Your communication history with customer support is retained to ensure service quality.
- Inactive accounts: Information for accounts inactive for an extended period is reviewed in accordance with our inactive account policy.
Once the minimum retention requirement has ended and upon receipt of your request, information is securely deleted.
8. Protection of Minors
Policy for Those Under 21
mb33 provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors. We take age verification steps at the time of registration.
If we become aware that a minor has created an account, that account and all associated information will be deleted immediately. If you become aware that a minor has registered on our platform, please contact us at [email protected].
9. Policy Changes
Updates and Changes
We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The effective date at the top of this page will be updated.
If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this policy regularly.
10. Contact Us
Privacy-Related Contact
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:
For more information, visit our Terms and Conditions, Responsible Gaming, and FAQ pages.